Minor impactResolvedE-commerce

Shopify incident: Themes not installing to some shops, problems with downloading shipping labels

Shopify reported this minor-impact incident on its official status page on Oct 22, 2019, 20:13 UTC. It was resolved after 6h 53m.

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Oct 22, 2019, 20:13 UTC
started
Oct 23, 2019, 03:07 UTC
resolved
6h 53m
duration
Minor
impact

Affected components

  • Admin

Timeline

updates from Shopify's status page ↗
  1. resolvedOct 23, 2019, 03:07 UTC

    This incident has been resolved.

  2. identifiedOct 22, 2019, 20:55 UTC

    The issue has been identified. We are working with our third party providers to resolve these issues.

  3. investigatingOct 22, 2019, 20:13 UTC

    Some users are currently unable to install Themes from the Shopify Theme Store. Some users are currently unable to download Shipping Labels. Some users are currently unable to retrieve digital downloads. We are investigating the issue and will keep you updated.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shopify's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Shopify have incidents?

Shopify reported 0 incidents in the last 90 days. See Shopify's uptime and incident history

← Previous: The Admin is not loading correctly for some stores (Oct 22, 2019)Next: Problems logging into Shopify accounts (Oct 22, 2019) →
Shopify incident on Oct 22, 2019: Themes not installing to some shops, problems with downloading shipping labels · APIStatus.watch