Smartsheet outage: Failures during Form Submissions

Affected components

• Forms

1. postmortemApr 14, 2026, 14:26 UTC

   On Monday, April 13, between 7:00 AM and 11:30 AM PST, some users experienced failures when submitting Smartsheet forms. The issue was isolated to CAPTCHA-enabled forms and was caused by a problem with our reCAPTCHA verification endpoint. Error rates declined significantly by mid-morning and the incident was fully resolved by 11:30 AM PST. All form submissions are operating normally.

2. resolvedApr 13, 2026, 20:46 UTC

   Forms Submissions are operating normally. The incident is now resolved.

3. monitoringApr 13, 2026, 18:31 UTC

   The issue has been identified, Form submissions are operating normally now. Our team will continue to monitor the service and implement the necessary changes to prevent recurrence.

4. investigatingApr 13, 2026, 17:52 UTC

   We are continuing to investigate this issue.

5. investigatingApr 13, 2026, 17:06 UTC

   We are continuing to investigate this issue.

6. investigatingApr 13, 2026, 16:33 UTC

   We are currently investigating an issue affecting Smartsheet Forms where a subset of users are experiencing failures when submitting forms.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Confluent Cloud: Elevated error rates in AWS me-south-1 and me-central-1 regionsMajor · Apr 1, 2026, 19:52 UTC
• 1Password: SSO sign-in failing on some attempts for some usersMajor · Apr 13, 2026, 17:24 UTC

How often does Smartsheet have incidents?

Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history