Smartsheet reported this major-impact incident on its official status page on Aug 27, 2025, 13:43 UTC. It was resolved after 4h 1m.
Right now Smartsheet is operational. Live Smartsheet status →
On Wednesday, August 27, 2025, from 6:11 a.m. PDT to 7:47 a.m. PDT, some customers may have experienced slow loading and unresponsiveness within the Data Shuttle UI. Our engineering teams were immediately alerted and began investigating the issue. They were able to identify and resolve the problem, and full service was restored at 7:47 a.m. PDT. We are making improvements based on our learnings from the incident to avoid similar incidents in the future.
This incident has been resolved.
A fix has been Implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating some customer reports of slow performance with Data Shuttle . We will continue to provide frequent updates as we work towards resolution.
Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history