Vimeo incident: Degraded Video Analytics data freshness

Affected components

• VOD Analytics

1. resolvedAug 31, 2025, 04:32 UTC

   This incident has been resolved.

2. identifiedAug 28, 2025, 19:34 UTC

   All the new data is being processed and is made available in Video Analytics reports. We are continuing to process all video viewing events that occurred between August 23, 08:30 PM EDT and August 25, 10:00 AM EDT. Once processed, these events will be available in the Video Analytics reports.

3. identifiedAug 25, 2025, 19:20 UTC

   We have mitigated the issue. Starting Aug 25, 2025 10:00 AM EDT all video viewing events are processed and are available on Video Analytics reports. There are unprocessed video viewing events that occurred between Aug 23, 08:30 PM EDT and Aug 25, 10:00 AM EDT. We are actively working on processing them. Once we have processed them they will be available under Video Analytics reports.

4. identifiedAug 25, 2025, 19:11 UTC

   The issue has been identified and a fix is being implemented.

5. investigatingAug 25, 2025, 10:47 UTC

   At 11:52 PM Aug 24, 2025 we have recovered from Viewer count lag for Live events. Viewer count on Live events should be showing correct values now. Non-Live Video Analytics is still experiencing delay in data freshness and we are actively working on it.

6. investigatingAug 25, 2025, 00:01 UTC

   Viewer count on Live Events is impacted. We have identified the underlying issue and are actively addressing it.

7. investigatingAug 24, 2025, 23:58 UTC

   We are currently investigating this issue.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Vimeo's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Smartsheet: Smartsheet App UnavailableCritical · Aug 26, 2025, 00:34 UTC
• Smartsheet: Data ShuttleMajor · Aug 27, 2025, 13:43 UTC
• Pinecone: [Serverless][AWS][us-west-2] Unavailability for some read path operations for some indexesMajor · Aug 28, 2025, 18:30 UTC
• Postman: Degraded services in Postman are causing slowness in ApplicationMinor · Aug 25, 2025, 06:35 UTC
• npm: Degraded Package Install ExperienceMinor · Aug 26, 2025, 12:40 UTC
• Pinecone: [Serverless][GCP][europe-west4] Indexing lag on some indexes; recent writes may not appear in readsMinor · Aug 26, 2025, 13:22 UTC
• Pinecone: Console stuck loading after login for some usersMinor · Aug 29, 2025, 20:28 UTC

How often does Vimeo have incidents?

Vimeo reported 3 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 1h 6m. See Vimeo's uptime and incident history