Smartsheet reported this critical-impact incident on its official status page on Aug 26, 2025, 00:34 UTC. It was resolved after 2h 26m.
Right now Smartsheet is operational. Live Smartsheet status →
On August 8th, 2025, starting at 5:15 PM PST, users began experiencing errors and difficulties accessing Smartsheet. By 5:56 PM PST, full service was confirmed to be restored for all users. Our engineering teams quickly determined that a recent internal service deployment was the cause of Smartsheet's unavailability. A rollback of this deployment was initiated, and full service was restored by approximately 5:56 PM PST. We are currently reviewing our deployment processes and internal service dependencies to prevent similar issues in the future.
This incident has been resolved.
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.
We are currently investigating some customer reports of the Smartsheet application not loading for users. We will continue to provide frequent updates as we work towards resolution.
Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history