Smartsheet outage: Investigating: Smartsheet Inaccessible

Affected components

• AI Tools
• API Access Tokens
• Asset Upload
• Asset Upload - SFTP
• Attachments
• Brandguide
• Content Automation APIs
• Content Automation Integrations
• Content Automation Platform
• Content Automation Rendering Services
• Content Automation Templating
• Core Application
• Dashboards
• Desktop App
• Document Builder
• Document Proofing
• File Library
• Forms
• Insights
• Integrations
• Mobile App
• REST API
• Reports
• Search
• Sheets

1. postmortemJul 16, 2025, 02:46 UTC

   On July 15th, 2025, starting at approximately 4:54 PM PDT, some users experienced issues accessing and navigating the Smartsheet application. Our engineering teams quickly identified the cause: a recent increase in traffic to a core service overwhelmed another critical internal service, leading to widespread service degradation. Traffic was immediately adjusted, and the affected services were scaled to restore stability. Full service functionality was restored by approximately 5:28

2. resolvedJul 16, 2025, 02:45 UTC

   This incident has been resolved.

3. monitoringJul 16, 2025, 00:39 UTC

   A fix has been implemented and we are monitoring to ensure continued stability of this feature.

4. investigatingJul 16, 2025, 00:27 UTC

   We are currently investigating some customer reports of customers being unable to access the Smartsheet application. We will continue to provide frequent updates as we work towards resolution.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Smartsheet have incidents?

Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history