Smartsheet outage: Intermittent Smartsheet Access

Affected components

• Sheets
• Smartsheet Login

1. postmortemMay 28, 2025, 14:28 UTC

   On May 27, 2025, at 9:50 AM PDT, some users experienced issues loading sheets or logging into Smartsheet. An issue with a temporary database table was identified and quickly addressed, restoring affected services by approximately 11:10 AM PDT.

2. resolvedMay 27, 2025, 20:42 UTC

   This incident has been resolved.

3. monitoringMay 27, 2025, 18:23 UTC

   We've identified an issue affecting access to Smartsheet and are beginning to see signs of recovery. Our team is actively investigating the root cause to ensure full stability.

4. investigatingMay 27, 2025, 18:03 UTC

   We are currently investigating reports of intermittent access to Smartsheet. Users may experience difficulty logging in or accessing features.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Smartsheet have incidents?

Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history