Smartsheet outage: Google Cloud Service Incident affecting Smartsheet Functionality

Affected components

• Asset Upload
• Asset Upload - SFTP
• Attachments
• Brandguide
• Bridge by Smartsheet
• Content Automation APIs
• Content Automation Integrations
• Content Automation Platform
• Content Automation Rendering Services
• Content Automation Templating
• Core Application
• File Library
• Insights
• Integrations
• Sign in via Google
• SmartCDN
• Smartsheet Brandfolder Integration

1. postmortemJun 13, 2025, 15:12 UTC

   On June 12th, 2025, starting at approximately 10:50 AM PDT, we observed a spike in errors and increased latency across several of our core services. Our immediate investigation revealed that the issues were stemming from a service outage experienced by Google Cloud, one of our infrastructure providers. All affected services were fully restored by 1:40 PM PDT on the same day, following Google Cloud's resolution of their incident.

2. resolvedJun 12, 2025, 23:21 UTC

   This incident has been resolved.

3. monitoringJun 12, 2025, 21:18 UTC

   A fix has been implemented and we are monitoring the results.

4. identifiedJun 12, 2025, 21:06 UTC

   Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.

5. identifiedJun 12, 2025, 21:04 UTC

   Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.

6. identifiedJun 12, 2025, 20:11 UTC

   The issue has been identified and a fix is being implemented.

7. investigatingJun 12, 2025, 20:02 UTC

   We are continuing to investigate this issue.

8. investigatingJun 12, 2025, 19:08 UTC

   We are continuing to investigate this issue.

9. investigatingJun 12, 2025, 18:54 UTC

   Smartsheet customers may encounter errors when attempting to upload, download, or process files using Brandfolder and File Library. Other Google-integrated features, including reCAPTCHA for login and Google Drive uploads, might also experience increased latency or error rates. Our operations team is actively monitoring the situation. We apologize for the inconvenience. https://status.cloud.google.com/

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Vimeo: Degraded ServiceCritical · Jun 12, 2025, 18:20 UTC
• Mixpanel: Mixpanel.com and APIs experiencing elevated errorsCritical · Jun 12, 2025, 18:29 UTC
• Imgix: Elevated rendering errorsMajor · Jun 12, 2025, 18:09 UTC
• npm: Issues with package install, package publish, and login.Major · Jun 12, 2025, 18:14 UTC
• LogRocket: Platform wide issuesMinor · Jun 12, 2025, 18:15 UTC
• Cloudinary: Google Cloud outage affecting features including Documentation, Add-Ons, Use of Google Cloud Storage for account backupsMinor · Jun 12, 2025, 18:26 UTC
• Zenoss: Zenoss Cloud service is disrupted by the ongoing global Google Cloud issuesMinor · Jun 12, 2025, 19:35 UTC
• npm: Issue with package publish with provenanceMinor · Jun 12, 2025, 21:00 UTC

How often does Smartsheet have incidents?

Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history