Minor impactResolvedCommunication

Twilio incident: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil

Twilio reported this minor-impact incident on its official status page on Oct 15, 2026, 15:24 UTC. It was resolved after 18h 28m.

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Oct 15, 2026, 15:24 UTC
started
Oct 16, 2026, 09:53 UTC
resolved
18h 28m
duration
Minor
impact

Affected components

  • SMS, Latin America
  1. resolvedOct 16, 2026, 09:53 UTC

    The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil are operating normally.

  2. monitoringOct 16, 2026, 08:04 UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  3. monitoringOct 16, 2026, 06:03 UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoringOct 16, 2026, 03:54 UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identifiedOct 16, 2026, 03:17 UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  6. investigatingOct 15, 2026, 22:35 UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

  7. investigatingOct 15, 2026, 18:34 UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  8. investigatingOct 15, 2026, 16:29 UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  9. investigatingOct 15, 2026, 15:24 UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

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How often does Twilio have incidents?

Twilio reported 496 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 54m. See Twilio's uptime and incident history