Twilio incident: Silent Network Authentication (SNA) Missing Redirects in Indonesia

Affected components

• Verify Silent Network Auth

1. identifiedNov 2, 2026, 10:44 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.

2. identifiedNov 2, 2026, 08:43 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedNov 2, 2026, 07:36 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. investigatingNov 2, 2026, 06:54 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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• SendGrid: Silent Network Authentication (SNA) Failure Increase on Indosat in IndonesiaMinor · Oct 28, 2026, 12:14 UTC

How often does Twilio have incidents?

Twilio reported 498 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 9m. See Twilio's uptime and incident history