Twilio incident: SMS Delivery Failures from Twilio to ETL Laos

Affected components

• SMS, APAC

1. resolvedNov 9, 2026, 23:05 UTC

   The incident has been resolved and SMS delivery from Twilio to ETL network subscribers in Laos is operating normally.

2. monitoringNov 9, 2026, 21:04 UTC

   We have observed a recovery in SMS delivery from Twilio to ETL network subscribers in Laos and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedNov 9, 2026, 18:17 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

4. identifiedNov 9, 2026, 14:11 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identifiedNov 9, 2026, 12:00 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. identifiedNov 9, 2026, 10:50 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

7. investigatingNov 9, 2026, 10:48 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team is actively investigating this issue. We will provide another update in 52 minutes or as soon as more information becomes available.

8. investigatingNov 9, 2026, 09:51 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team is actively investigating this issue. We will provide another update in 52 minutes or as soon as more information becomes available.

9. investigatingNov 9, 2026, 08:57 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team is actively investigating this issue. We will provide another update in 52 minutes or as soon as more information becomes available.

10. investigatingNov 9, 2026, 07:58 UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team is actively investigating this issue. We will provide another update in 52 minutes or as soon as more information becomes available.

11. investigatingNov 9, 2026, 07:05 UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to ETL network subscribers in Laos. Our team is actively investigating this issue. We will provide another update in 52 minutes or as soon as more information becomes available.

12. investigatingNov 9, 2026, 06:57 UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to Megacom network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

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How often does Twilio have incidents?

Twilio reported 507 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 12m. See Twilio's uptime and incident history