Twilio incident: SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes

Affected components

• SMS, Europe

1. resolvedNov 9, 2026, 16:19 UTC

   The incident has been resolved and SMS delivery from network subscribers in Germany to a subset of Twilio Long Codes is operating normally.

2. monitoringNov 9, 2026, 14:17 UTC

   We have observed a recovery in SMS delivery from network subscribers in Germany to a subset of Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigatingNov 9, 2026, 10:48 UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers in Germany to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. investigatingNov 9, 2026, 08:44 UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers in Germany to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. investigatingNov 9, 2026, 07:38 UTC

   Twilio customers may be experiencing SMS delivery failures from network subscribers in Germany to a subset of Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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• SendGrid: Voice Call Failures From Twilio Phone Numbers to GermanyMinor · Oct 27, 2026, 09:00 UTC
• Linode: Service Issue - US-Southeast (Atlanta)Minor · Oct 31, 2026, 17:49 UTC
• SendGrid: Voice Call Failures from a Subset of Twilio Philippines Phone Numbers to Multiple Networks in PhilippinesMinor · Nov 2, 2026, 05:41 UTC
• SendGrid: Media Streams Audio DelaysMinor · Nov 3, 2026, 01:29 UTC
• OVHcloud: [EU-WEST-PAR][Storage] - Object Storage incident notificationMinor · Nov 3, 2026, 09:43 UTC

How often does Twilio have incidents?

Twilio reported 507 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 12m. See Twilio's uptime and incident history