Twilio incident: SMS Delivery Failures from Twilio to Turkcell Turkey

Affected components

• SMS, Europe

1. resolvedNov 11, 2026, 16:49 UTC

   The incident has been resolved and SMS delivery from Twilio to Turkcell network subscribers in Turkey is operating normally.

2. monitoringNov 11, 2026, 16:45 UTC

   We have observed a recovery in SMS delivery from Twilio to Turkcell network subscribers in Turkey and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringNov 11, 2026, 14:39 UTC

   We have observed a recovery in SMS delivery from Twilio to Turkcell network subscribers in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedNov 11, 2026, 13:59 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identifiedNov 11, 2026, 12:58 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. investigatingNov 11, 2026, 12:55 UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Turkcell network subscribers in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Twilio have incidents?

Twilio reported 507 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 15m. See Twilio's uptime and incident history