Minor impactResolvedCommunication

Twilio incident: Intermittent Trial Unit Errors for Verify 'Try it out' Feature

Twilio reported this minor-impact incident on its official status page on Sep 25, 2026, 23:51 UTC. It was resolved after 1h 25m.

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Sep 25, 2026, 23:51 UTC
started
Sep 26, 2026, 01:16 UTC
resolved
1h 25m
duration
Minor
impact

Affected components

  • Verify
  1. resolvedSep 26, 2026, 01:16 UTC

    This incident has been resolved. The Twilio Verify 'Try it out' feature for trial accounts is operating normally.

  2. monitoringSep 26, 2026, 01:15 UTC

    This incident has been resolved. The Twilio Verify 'Try it out' feature for trial accounts is operating normally.

  3. monitoringSep 26, 2026, 00:46 UTC

    Twilio Verify 'Try it out' feature in trial accounts is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  4. investigatingSep 26, 2026, 00:00 UTC

    We are investigating intermittent "Trial units expired" errors when creating verifications using the Twilio Verify 'Try it out' feature in trial accounts. We expect to provide another update in 1 hour or as soon as more information becomes available.

  5. investigatingSep 25, 2026, 23:51 UTC

    Our monitoring systems have detected a potential issue with the Twilio Verify 'Try it out' feature for trial accounts. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Twilio have incidents?

Twilio reported 500 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 49m. See Twilio's uptime and incident history

Twilio incident on Sep 25, 2026: Intermittent Trial Unit Errors for Verify 'Try it out' Feature · APIStatus.watch