Twilio incident: SMS Delivery Delays from Twilio to DigiTel C.A. Venezuela

Affected components

• SMS, Latin America

1. resolvedOct 10, 2026, 23:03 UTC

   The incident has been resolved and SMS delivery from Twilio to DigiTel C.A. network subscribers in Venezuela is operating normally.

2. monitoringOct 10, 2026, 23:00 UTC

   We have observed a recovery in SMS delivery from Twilio to DigiTel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringOct 10, 2026, 20:59 UTC

   We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. investigatingOct 10, 2026, 20:49 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. investigatingOct 10, 2026, 16:49 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. investigatingOct 10, 2026, 14:49 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. investigatingOct 10, 2026, 13:38 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Twilio have incidents?

Twilio reported 496 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 54m. See Twilio's uptime and incident history