Twilio incident: SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy

Affected components

• SMS, Europe
• SMS, Latin America

1. resolvedOct 14, 2026, 06:46 UTC

   The incident has been resolved and SMS delivery between Twilio and affected networks in Brazil and Italy is operating normally.

2. monitoringOct 14, 2026, 05:57 UTC

   We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringOct 14, 2026, 03:57 UTC

   We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. investigatingOct 14, 2026, 03:20 UTC

   Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. investigatingOct 14, 2026, 02:20 UTC

   Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• dbt Cloud: Unable to Access dbt PlatformCritical · Oct 13, 2026, 22:28 UTC
• Shippo: Elevated error rate on Canada post Shipment APIMajor · Oct 13, 2026, 08:58 UTC
• Sentry: Ingestion Halted for EAP data in EUMajor · Oct 14, 2026, 05:46 UTC
• Grafana Cloud: IRM Unable to Send SMS to Thailand NumbersMinor · Oct 5, 2026, 16:17 UTC
• LiveKit: Investigating reports of elevated RoomService API errorsMinor · Oct 6, 2026, 00:10 UTC
• Shopify: Some merchants encountering error messages when trying to login to their adminsMinor · Oct 8, 2026, 14:49 UTC
• OVHcloud: [EU-WEST-PAR][Storage] - Object Storage S3 incident notificationMinor · Oct 8, 2026, 15:14 UTC
• SendGrid: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile ChinaMinor · Oct 9, 2026, 06:42 UTC
• Cloudflare: Elevated Errors in China Network ColosMinor · Oct 10, 2026, 04:13 UTC
• SendGrid: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to ThailandMinor · Oct 12, 2026, 11:53 UTC

How often does Twilio have incidents?

Twilio reported 496 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 54m. See Twilio's uptime and incident history