Minor impactOngoingCommunication

SendGrid incident: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand

SendGrid reported this minor-impact incident on its official status page on Oct 12, 2026, 11:53 UTC. It has not been marked resolved yet.

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Oct 12, 2026, 11:53 UTC
started
—
resolved
ongoing
duration
Minor
impact

Affected components

  • Voice, APAC
  1. identifiedOct 19, 2026, 12:37 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  2. identifiedOct 18, 2026, 12:24 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  3. identifiedOct 17, 2026, 12:23 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  4. identifiedOct 16, 2026, 12:23 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  5. identifiedOct 15, 2026, 20:22 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  6. identifiedOct 15, 2026, 12:22 UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  7. identifiedOct 15, 2026, 08:20 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  8. identifiedOct 15, 2026, 06:20 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  9. identifiedOct 15, 2026, 05:12 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  10. monitoringOct 15, 2026, 03:08 UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Thailand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  11. identifiedOct 14, 2026, 17:10 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  12. identifiedOct 14, 2026, 09:09 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  13. identifiedOct 14, 2026, 05:08 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  14. identifiedOct 14, 2026, 03:02 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  15. identifiedOct 14, 2026, 02:01 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

  16. identifiedOct 14, 2026, 01:59 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  17. identifiedOct 13, 2026, 09:59 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  18. identifiedOct 13, 2026, 01:58 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  19. identifiedOct 12, 2026, 21:57 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  20. identifiedOct 12, 2026, 19:56 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  21. identifiedOct 12, 2026, 18:56 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  22. investigatingOct 12, 2026, 18:55 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Malaysia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  23. investigatingOct 12, 2026, 14:54 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  24. investigatingOct 12, 2026, 12:53 UTC

    Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  25. investigatingOct 12, 2026, 11:53 UTC

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Thailand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

  • Oct 20, 2026, 12:30 UTCoperational → unknown
  • Oct 20, 2026, 12:35 UTCunknown → operational
  • Oct 21, 2026, 14:26 UTCoperational → unknown
  • Oct 21, 2026, 14:31 UTCunknown → operational
  • Oct 22, 2026, 13:31 UTCoperational → unknown
  • Oct 22, 2026, 13:36 UTCunknown → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does SendGrid have incidents?

SendGrid reported 463 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 1m. See SendGrid's uptime and incident history