Zoom incident: Service Degradation Affecting Zoom Chat Compose and SMS Summarisation with AI Companion

Affected components

• Zoom AI
• Zoom AIC

1. resolvedOct 17, 2026, 06:56 UTC

   This incident has been resolved and the affected services have been restored.

2. monitoringOct 17, 2026, 06:16 UTC

   A service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

3. identifiedOct 17, 2026, 06:13 UTC

   We have successfully identified the root cause of a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.

4. investigatingOct 17, 2026, 06:10 UTC

   We are currently investigating a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Zoom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Zoom have incidents?

Zoom reported 33 incidents in the last 90 days. A typical incident lasted 1h 57m. See Zoom's uptime and incident history