Zoom incident: Service Degradation Affecting Meeting Summaries Via Email.

Affected components

• Zoom Canvas

1. resolvedOct 20, 2026, 01:18 UTC

   This incident has been resolved.

2. monitoringOct 20, 2026, 00:52 UTC

   The service degradation affecting a subset of users with meeting summary email delivery when they have selected via email only has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

3. identifiedOct 19, 2026, 23:30 UTC

   We are continuing to work on a fix for this issue.

4. identifiedOct 19, 2026, 23:27 UTC

   We have successfully identified the root cause affecting a subset of users with meeting summary email delivery when they have selected via email only. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Zoom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Zoom have incidents?

Zoom reported 33 incidents in the last 90 days. A typical incident lasted 1h 57m. See Zoom's uptime and incident history