Zoom incident: Service Degradation Affecting Multiple Zoom Services

Affected components

• Zoom Chat
• Zoom Contact Center
• Zoom Meetings
• ZoomMate

1. resolvedOct 23, 2026, 16:48 UTC

   This incident has been resolved and the affected service has been restored.

2. monitoringOct 23, 2026, 16:24 UTC

   The service degradation affecting multiple Zoom Services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

3. identifiedOct 23, 2026, 16:20 UTC

   Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

4. identifiedOct 23, 2026, 16:16 UTC

   We have identified an issue with our external vendor where users are experiencing issues with Multiple Zoom Services. We are actively working with our vendor partner to resolve this issue. Zoom Phone services remain unaffected. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

5. identifiedOct 23, 2026, 16:07 UTC

   We have identified an issue with our external vendor where users are experiencing issues with Multiple Zoom Services. We are actively working with our vendor partner to resolve this issue. We will share updates as soon as they become available.

6. investigatingOct 23, 2026, 16:01 UTC

   We are currently investigating a service degradation affecting multiple Zoom Services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Zoom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Supabase: Elevated Mgmt API Error Rates in Multiple RegionsMinor · Oct 22, 2026, 17:01 UTC
• Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United StatesMinor · Oct 23, 2026, 00:23 UTC
• Twilio: SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in BrazilMinor · Oct 23, 2026, 03:37 UTC
• Twilio: SMS Delivery Delays from Twilio to Surf Telecom BrazilMinor · Oct 23, 2026, 03:51 UTC

How often does Zoom have incidents?

Zoom reported 34 incidents in the last 90 days. A typical incident lasted 1h 55m. See Zoom's uptime and incident history