Minor impactResolvedCommunication

Zoom incident: Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region

Zoom reported this minor-impact incident on its official status page on Sep 21, 2026, 15:45 UTC. It was resolved after 47 min.

Right now Zoom is degraded. Live Zoom status →

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Sep 21, 2026, 15:45 UTC
started
Sep 21, 2026, 16:33 UTC
resolved
47 min
duration
Minor
impact

Affected components

  • AI Expert Assist
  • Chat Agent

Timeline

updates from Zoom's status page ↗
  1. resolvedSep 21, 2026, 16:33 UTC

    This incident has been resolved and the affected services have been restored.

  2. monitoringSep 21, 2026, 16:20 UTC

    The issue affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 functionality has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

  3. identifiedSep 21, 2026, 15:45 UTC

    We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

What APIStatus.watch saw

  • Sep 21, 2026, 15:50 UTCoperational → degraded

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Zoom have incidents?

Zoom reported 22 incidents in the last 90 days. A typical incident lasted 2h 2m. See Zoom's uptime and incident history

← Previous: Service Degradation Affecting Zoom Phone Outbound Calls in China Region (Sep 16, 2026)Next: Service Degradation Affecting Apple Login for Zoom Sign-in. (Sep 21, 2026) →
Zoom incident on Sep 21, 2026: Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region · APIStatus.watch