1Password incident: Item Usage Metrics Not Updating in Real Time

Affected components

• Admin console
• Events API and Reporting

1. resolvedNov 18, 2025, 15:37 UTC

   This incident has been resolved.

2. monitoringNov 15, 2025, 01:16 UTC

   We've completed mitigation work and item usage metrics appear to be updating in real time. We will continue to closely monitor performance to ensure the issue is fully resolved.

3. identifiedNov 15, 2025, 01:15 UTC

   We've completed mitigation work and are monitoring results.

4. identifiedNov 14, 2025, 21:49 UTC

   We've observed signs of improvement from steps we've taken so far, and we are continuing work to mitigate the issue. We will share another update when that work is complete.

5. identifiedNov 13, 2025, 23:55 UTC

   We've identified the issue and our team is taking steps towards mitigating.

6. investigatingNov 13, 2025, 21:50 UTC

   We are continuing to investigate this issue. We identified a potential root cause and work is in progress to confirm. We will share another update when that work is complete.

7. investigatingNov 13, 2025, 18:19 UTC

   Our teams continue to actively investigate this issue.

8. investigatingNov 13, 2025, 16:58 UTC

   We are continuing to investigate this issue.

9. investigatingNov 13, 2025, 15:57 UTC

   Some users may notice that the Item Usage information shown in dashboards and reports isn’t updating right away. The data is still accurate, but may take longer than usual to refresh. Our team is working to restore real-time updates.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in 1Password's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Convex: Code Deployment DegradedMajor · Nov 14, 2025, 21:29 UTC
• Confluence: Confluence presenting users with lost connection errors when attempting to edit contentMajor · Nov 18, 2025, 02:55 UTC
• LogRocket: Dashboard instabilityMajor · Nov 18, 2025, 12:19 UTC
• ReadMe: Cloudflare outageMajor · Nov 18, 2025, 13:27 UTC
• Vimeo: Verification ErrorsMajor · Nov 18, 2025, 14:27 UTC
• Sanity: Elevated API error rates for some customersMinor · Nov 17, 2025, 08:52 UTC
• Confluent Cloud: Confluent Cloud Connector event logs - Unavailable - All clusters - All regionsMinor · Nov 17, 2025, 14:28 UTC
• GitBook: Intermittent change request failuresMinor · Nov 18, 2025, 12:55 UTC

How often does 1Password have incidents?

1Password reported 4 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 42 min. See 1Password's uptime and incident history