Confluence incident: Degraded performance of Atlassian cloud sites for some customers

Affected components

• Administration
• Android App
• Authentication and User Management
• Cloud to Cloud Migrations - Copy Product Data
• Comments
• Confluence Automations
• Create and Edit
• Marketplace Apps
• Notifications
• Purchasing & Licensing
• Search
• Server to Cloud Migrations - Copy Product Data
• Signup
• View Content
• iOS App

1. resolvedOct 30, 2025, 02:09 UTC

   Incident has been resolved.

2. investigatingOct 30, 2025, 02:08 UTC

   Working with our infrastructure provider, our team has been able to identify specific CDN hardware changes that were rolling out this week, and are expected to be correlated to the performance issues some customers have seen loading pages in Jira and Confluence in specific countries, including Australia, Japan, Germany, Spain, Brazil and the USA. Our provider has indicated that this rollout has now been halted indefinitely and the rollout reverted, to restore expected levels of service across all impacted countries. Our network error logging from browser data shows that this mitigation was successful, and we've now received multiple confirmations from previously impacted customers following this change that services have restored. We sincerely apologize for any inconvenience this has caused. If you are continuing to experience any issues please reach out to Atlassian Support.

3. investigatingOct 29, 2025, 06:58 UTC

   Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner.

4. investigatingOct 29, 2025, 06:57 UTC

   Considering the complexity and intermittent nature of this issue. Atlassian team believes that further investigation of this issue is required and we will reach out to some of the impacted customers for specific information. Based on the above, we shall be able to provide further update in next 24 hours, if not sooner

5. investigatingOct 29, 2025, 06:47 UTC

   We have reports of some users in Australia seeing degraded performance of Atlassian cloud. Our team is investigating this and we shall keep you informed in next 60 minutes or sooner.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Confluence's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Mux: Investigating elevated playback errors on Chrome version 141.0.7390.123 and laterMinor · Oct 23, 2025, 14:16 UTC
• Imgix: We are investigating increased latency for first time renders in EUMinor · Oct 29, 2025, 11:34 UTC
• 1Password: Some Trelica users experiencing issuesMinor · Oct 29, 2025, 18:20 UTC

How often does Confluence have incidents?

Confluence reported 7 incidents in the last 90 days, 4 of them major or critical. A typical incident lasted 3h 40m. See Confluence's uptime and incident history