Contentful incident: Stale entries on Content Delivery API

Affected components

• Content Delivery API

1. resolvedSep 3, 2026, 13:25 UTC

   We identified the source of the issue which caused some items which were purged to get stuck in cache. We have complete a full cache purge in the EU and the issue is now resolved.

2. investigatingSep 3, 2026, 09:23 UTC

   We are continuing to investigate this issue impacting a subset of customers in the EU.

3. investigatingSep 3, 2026, 07:45 UTC

   Some customers in the EU data residency region are receiving stale entries from Content Delivery API. We are investigating.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Contentful's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Contentful have incidents?

Contentful reported 9 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 3h 6m. See Contentful's uptime and incident history