Intercom outage: Mobile SDK endpoints and mobile push impaired in the European and Australian hosting regions

1. resolvedJun 11, 2026, 10:33 UTC

   For EU customers between 09:34 - 10:18UTC, and AU customers between 09:36 - 10:06UTC Mobile SDK endpoints and mobile push were impaired. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [[email protected]](mailto:[email protected]) if you have any further questions or if you’re still seeing any unexpected behaviour

2. identifiedJun 11, 2026, 09:54 UTC

   We are investing a high rate of errors in the mobile SDK endpoints and mobile push functionality in the EU and Australian hosting regions.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Intercom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Smartsheet: Smartsheet add-ons for Google is not workingMajor · Jun 10, 2026, 22:21 UTC
• Akamai: Edge Delivery - HTTP Content Delivery in EuropeMinor · Jun 5, 2026, 16:36 UTC
• LaunchDarkly: Delays in event ingestionMinor · Jun 9, 2026, 12:08 UTC
• Akamai: Bot Manager Premier IssuesMinor · Jun 10, 2026, 18:38 UTC

How often does Intercom have incidents?

Intercom reported 9 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 24 min. See Intercom's uptime and incident history