LiveKit incident: Investigating scaling issue affecting Cloud Agents in EU (Frankfurt)

Affected components

• Europe Central - Cloud Agents

1. resolvedOct 5, 2026, 14:21 UTC

   This incident has been resolved, and we have confirmed full recovery.

2. monitoringOct 5, 2026, 13:40 UTC

   A fix has been implemented and we are monitoring to confirm full recovery.

3. investigatingOct 5, 2026, 13:34 UTC

   We are investigating potential scaling issues with LiveKit Cloud hosted agents in eu-central resulting in increased join latencies. Existing agents are still functional and can serve sessions normally, but they may be slower to join new sessions. We are actively working on a mitigation to alleviate this issue. We will provide another update as soon as possible.

What APIStatus.watch saw

• Oct 5, 2026, 13:38 UTCoperational → degraded
• Oct 5, 2026, 14:23 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Zoom: Service Degradation Affecting Customer Using Polycom Devices Going OfflineMinor · Sep 25, 2026, 17:45 UTC
• Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United StatesMinor · Sep 26, 2026, 03:16 UTC
• Clerk: Development instances only - Apple rejecting emailsMinor · Sep 28, 2026, 15:23 UTC
• Supabase: Intermittent latency in Eastern USMinor · Sep 29, 2026, 16:26 UTC
• Snyk: Issues API V3 Service - DegradedMinor · Oct 3, 2026, 19:49 UTC
• OpenAI: Elevated Work Mode errorsMinor · Oct 5, 2026, 07:03 UTC
• Twilio: SMS Delivery Delays and Failures between Twilio Long Codes and Multiple Networks in FranceMinor · Oct 5, 2026, 09:43 UTC
• Twilio: Voice Call Failures from Network Subscribers to a Subset of Twilio France Phone NumbersMinor · Oct 5, 2026, 10:33 UTC

How often does LiveKit have incidents?

LiveKit reported 20 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 1h 26m. See LiveKit's uptime and incident history