LiveKit incident: Monitoring reports of intermittently increased API latency impacting Egress, Ingress, and SIP

Affected components

• Global Egress
• Global Ingress
• Global SIP

1. postmortemSep 17, 2026, 13:53 UTC

   Please see a full postmortem [here](https://status.livekit.io/incidents/dbqb4jhxcg9h).

2. resolvedSep 15, 2026, 23:15 UTC

   We have resolved the underlying issue and have not observed any further occurrences of this incident. We will follow up with a detailed postmortem in the original incident.

3. monitoringSep 15, 2026, 22:10 UTC

   From 21:11 to 21:21 UTC we observed an occurrence of the same incident experienced earlier today impacting Global SIP, Ingress, and Egress due to the same underlying issue. We are currently operating normally and are continuing to monitor.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in LiveKit's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• MongoDB Atlas: Impaired Cluster operations in AWS me-central-1 and AWS me-south-1Major · Sep 3, 2026, 16:44 UTC
• Elasticsearch: Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch outputMajor · Sep 9, 2026, 20:44 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Hong KongMinor · Sep 12, 2026, 00:16 UTC
• Telnyx: Outbound Messaging LatencyMinor · Sep 15, 2026, 15:27 UTC
• ClickHouse Cloud: ClickPipes failing on Kinesis in AWS us-east-1Minor · Sep 15, 2026, 18:57 UTC
• Telnyx: SMS Delivery — Encoding Issues on Outbound Messages to T-MobileMinor · Sep 15, 2026, 21:57 UTC

How often does LiveKit have incidents?

LiveKit reported 18 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 1h 31m. See LiveKit's uptime and incident history