Minor impactResolvedMedia

LiveKit incident: Sessions view not populating in the Cloud Dashboard

LiveKit reported this minor-impact incident on its official status page on Aug 3, 2026, 15:30 UTC. It was resolved after 4h 18m.

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Aug 3, 2026, 15:30 UTC
started
Aug 3, 2026, 19:48 UTC
resolved
4h 18m
duration
Minor
impact

Affected components

  • Cloud Dashboard (cloud.livekit.io)
  1. resolvedAug 3, 2026, 19:48 UTC

    We have fixed the data pipeline delay and all sessions should be loading now in the Cloud Dashboard.

  2. investigatingAug 3, 2026, 16:51 UTC

    We have traced the underlying issue to a backlog in our data pipeline, and we are continuing to investigate the root cause while working to clear the backlog. This data ingest delay results in the Sessions view returning no results for any time range ending at the current time, including all Quick Ranges options in the dashboard. As a temporary workaround, select "Custom range" and set the end time at least 30 minutes in the past to load your sessions. Real-time connectivity is not affected and no data has been lost.

  3. investigatingAug 3, 2026, 15:30 UTC

    We are currently investigating an issue where the sessions view does not populate in the Cloud Dashboard. This issue is specific to the dashboard display; all LiveKit services are operating normally and no sessions or sessions data are affected.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in LiveKit's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does LiveKit have incidents?

LiveKit reported 18 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 1h 31m. See LiveKit's uptime and incident history

LiveKit incident on Aug 3, 2026: Sessions view not populating in the Cloud Dashboard · APIStatus.watch