MongoDB Atlas outage: MongoDB Atlas BI Connector: Connections and queries fail

Affected components

• MongoDB Atlas for Government

1. resolvedApr 21, 2026, 13:45 UTC

   This incident has been resolved.

2. monitoringApr 20, 2026, 19:17 UTC

   A fix has been implemented and we are monitoring the results. The launch of the fix should be complete by approximately 13:00 UTC 21 April 2026.

3. identifiedApr 17, 2026, 20:24 UTC

   We have identified the issue affecting the Business Intelligence (BI) Connector in MongoDB Atlas for Government. We are working on a fix. While no workaround exists, data remains accessible to MongoDB clients. Affected users will not be able to connect to their clusters' BI Connectors. Cluster health is unaffected.

4. investigatingApr 17, 2026, 17:03 UTC

   We are currently investigating reports in MongoDB Atlas for Government that the Business Intelligence Connector (BI Connector) is failing. Affected users will have issues connecting to and querying their BI Connectors. No workaround has been identified at this time. Underlying cluster health is not affected.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in MongoDB Atlas's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does MongoDB Atlas have incidents?

MongoDB Atlas reported 15 incidents in the last 90 days, 7 of them major or critical. A typical incident lasted 2h 31m. See MongoDB Atlas's uptime and incident history