Mux outage: video clips audio loss

Affected components

• Mux Video - VOD

1. resolvedMar 7, 2026, 01:57 UTC

   Engineers have resolved the issue with clips not having audio. Any new clips will function as expected. Impacted clips created during the incident window are not retroactively corrected, but can be re-created from the original asset.

2. identifiedMar 6, 2026, 22:57 UTC

   A recent encoding change caused a mismatch in initialization metadata for some clips that were created in the last 24 hours. This would affect clips of assets created before Thursday, March 6 — 15:11 UTC that utilized "basic" or "premium" video_quality. A fix is currently being worked on.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Snowflake: AWS - Middle East (UAE): INC0152681Critical · Mar 1, 2026, 13:33 UTC
• Grafana Cloud: Complete outage in prod-me-central-1Critical · Mar 2, 2026, 06:43 UTC
• Smartsheet: Brandfolder Monthly Reports DelayedMajor · Feb 27, 2026, 21:55 UTC
• MongoDB Atlas: Impaired Cluster Operations – AWS me-central-1 (United Arab Emirates) and AWS me-south-1 (Bahrain)Major · Mar 1, 2026, 19:30 UTC
• Confluent Cloud: Elevated error rates in AWS me-south-1 and me-central-1 regionsMajor · Mar 2, 2026, 07:19 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history