Mux outage: Mux Data Missing Some EU Views

Affected components

• Mux Data - Data Collection

1. identifiedNov 12, 2026, 22:52 UTC

   We are collecting and storing all views from the EU as of 22:16 UTC. We are evaluating if any previous missing views are recoverable.

2. identifiedNov 12, 2026, 22:08 UTC

   The issue has been identified and a fix is being implemented.

3. investigatingNov 12, 2026, 21:19 UTC

   We are seeing roughly half of all collected views from the EU are missing, and have been missing for several months. Realtime metrics and alerting are unaffected. We are continuing to investigate.

4. investigatingNov 12, 2026, 21:00 UTC

   We are investigating a missing views issue affecting customers collection in the EU.

What APIStatus.watch saw

• Nov 12, 2026, 21:01 UTCoperational → degraded
• Nov 12, 2026, 22:56 UTCdegraded → operational

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How often does Mux have incidents?

Mux reported 10 incidents in the last 90 days, 7 of them major or critical. A typical incident lasted 1h 10m. See Mux's uptime and incident history