Intercom outage: Delays in outbound email delivery

1. identifiedNov 12, 2026, 22:01 UTC

   We’ve confirmed that the delays are caused by an ongoing [Microsoft outage, EX1550543](https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect). Our email service provider is tracking their response to the outage [on their own status page](https://status.sparkpost.com/incidents/37r4xk532jd6). Any emails that fail to deliver are queued and will be retried periodically. Our team is monitoring the outage and will update as the situation develops.

2. investigatingNov 12, 2026, 21:17 UTC

   We're investigating reports that some outbound emails sent from Intercom aren't reaching recipients.

What APIStatus.watch saw

• Nov 12, 2026, 21:21 UTCoperational → partial outage

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• OVHcloud: [GRA6][Storage] - Instance Backup incident notificationMajor · Nov 5, 2026, 16:00 UTC
• Telnyx: MS Teams outbound call drops due to IceConnectivityChecksFailedMajor · Nov 12, 2026, 14:36 UTC
• Anthropic: Elevated errors affecting the Microsoft 365 connectorMajor · Nov 12, 2026, 17:52 UTC
• Cursor: Elevated errors for some requestsMajor · Nov 12, 2026, 20:08 UTC
• Mux: Mux Data Missing Some EU ViewsMajor · Nov 12, 2026, 21:00 UTC
• OVHcloud: [US-EAST-VA][Storage] - Object Storage Incident NotificationMajor · Nov 12, 2026, 23:17 UTC
• Linode: Service Issue - US-Southeast (Atlanta)Minor · Oct 31, 2026, 17:49 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Philippines Phone Numbers to Multiple Networks in PhilippinesMinor · Nov 2, 2026, 05:41 UTC
• Twilio: Media Streams Audio DelaysMinor · Nov 3, 2026, 01:29 UTC

How often does Intercom have incidents?

Intercom reported 11 incidents in the last 90 days, 5 of them major or critical. A typical incident lasted 25 min. See Intercom's uptime and incident history