npm incident: Issues with login and viewing packages

Affected components

• www.npmjs.com website

1. resolvedOct 14, 2026, 11:44 UTC

   This incident has been resolved.

2. monitoringOct 14, 2026, 11:33 UTC

   A fix has been implemented and we are monitoring the results.

3. identifiedOct 14, 2026, 11:20 UTC

   The issue has been identified and a fix is being implemented.

4. investigatingOct 14, 2026, 11:06 UTC

   We are continuing to investigate the issue. We also observe increased errors in accessing package settings.

5. investigatingOct 14, 2026, 09:29 UTC

   We observed increased errors and latency in login and viewing packages. We are investigating the issue.

What APIStatus.watch saw

• Oct 14, 2026, 09:29 UTCoperational → degraded
• Oct 14, 2026, 11:49 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Shippo: Elevated error rate on Canada post Shipment APIMajor · Oct 13, 2026, 08:58 UTC
• Grafana Cloud: IRM Unable to Send SMS to Thailand NumbersMinor · Oct 5, 2026, 16:17 UTC
• LiveKit: Investigating reports of elevated RoomService API errorsMinor · Oct 6, 2026, 00:10 UTC
• Shopify: Some merchants encountering error messages when trying to login to their adminsMinor · Oct 8, 2026, 14:49 UTC
• OVHcloud: [EU-WEST-PAR][Storage] - Object Storage S3 incident notificationMinor · Oct 8, 2026, 15:14 UTC
• Twilio: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile ChinaMinor · Oct 9, 2026, 06:42 UTC
• Cloudflare: Elevated Errors in China Network ColosMinor · Oct 10, 2026, 04:13 UTC
• Twilio: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to ThailandMinor · Oct 12, 2026, 11:53 UTC
• Supabase: Realtime latencyMinor · Oct 12, 2026, 22:59 UTC
• Grafana Cloud: Phone call notifications to numbers in Russia and Kazakhstan are blockedMinor · Oct 13, 2026, 09:23 UTC

How often does npm have incidents?

npm reported 9 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 2h 15m. See npm's uptime and incident history