OneSignal incident: Elevated errors while displaying app metrics

1. resolvedApr 9, 2026, 19:54 UTC

   The issue has been resolved. All impacted systems are now operating normally.

2. monitoringApr 9, 2026, 19:37 UTC

   Our engineering team continues to monitor our systems. We are no longer seeing any impact and all systems are operational.

3. monitoringApr 9, 2026, 18:58 UTC

   During a brief period, some customers may have experienced errors while loading their app metrics. We have applied a mitigation that should resolve the impact. We are monitoring to confirm effectiveness. During this period, some customers may have experienced errors loading app metrics on the OneSignal dashboard for analytics. We will provide another update in 30 minutes.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in OneSignal's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Confluent Cloud: Elevated error rates in AWS me-south-1 and me-central-1 regionsMajor · Apr 1, 2026, 19:52 UTC
• Elasticsearch: Connection issue to Kibana via the Cloud UI SSOMajor · Apr 9, 2026, 15:37 UTC
• New Relic: Synthetics ManagerMinor · Apr 9, 2026, 09:51 UTC

How often does OneSignal have incidents?

OneSignal reported 9 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 1h 29m. See OneSignal's uptime and incident history