New Relic incident: Synthetics Manager

Affected components

• Synthetics : US

1. resolvedApr 9, 2026, 20:46 UTC

   Between 02:34 UTC and 16:40 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

2. monitoringApr 9, 2026, 16:48 UTC

   Between 02:34 UTC and 16:45 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

3. monitoringApr 9, 2026, 14:05 UTC

   Our team has now issued a fix and are monitoring the issue.

4. identifiedApr 9, 2026, 12:28 UTC

   We have identified the issue and working on a solution

5. investigatingApr 9, 2026, 09:51 UTC

   Some customers in the US region may be experiencing delayed Synthetics Checks execution data in queries with Synthetics Job Manager.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in New Relic's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• OneSignal: Dashboard and API outageCritical · Apr 9, 2026, 14:46 UTC
• Confluent Cloud: Elevated error rates in AWS me-south-1 and me-central-1 regionsMajor · Apr 1, 2026, 19:52 UTC
• Elasticsearch: Connection issue to Kibana via the Cloud UI SSOMajor · Apr 9, 2026, 15:37 UTC
• OneSignal: Dashboard - API latency increasesMinor · Apr 9, 2026, 14:20 UTC
• Mux: Mux Dashboard unavailableMinor · Apr 9, 2026, 14:20 UTC
• OneSignal: Elevated errors while displaying app metricsMinor · Apr 9, 2026, 18:58 UTC

How often does New Relic have incidents?

New Relic reported 2 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 1h 26m. See New Relic's uptime and incident history