OpenAI incident: Mobile users unable to see Work Mode and the Model Picker

1. resolvedSep 23, 2026, 23:49 UTC

   All impacted services have now fully recovered.

2. monitoringSep 23, 2026, 23:32 UTC

   We have applied the mitigation and are monitoring the recovery.

3. investigatingSep 23, 2026, 23:25 UTC

   We have identified that mobile users are not able to see work mode or the model picker when using ChatGPT. We are working on implementing a mitigation.

What APIStatus.watch saw

• Sep 23, 2026, 23:25 UTCoperational → degraded
• Sep 23, 2026, 23:50 UTCdegraded → operational

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How often does OpenAI have incidents?

OpenAI reported 18 incidents in the last 90 days, 4 of them major or critical. A typical incident lasted 52 min. See OpenAI's uptime and incident history