SendGrid incident: SMS Delivery Delays and Failures from Twilio to Malitel Mali

Affected components

• SMS, Middle East & Africa

1. identifiedOct 22, 2026, 22:13 UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

2. identifiedOct 22, 2026, 18:13 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

3. identifiedOct 22, 2026, 16:13 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedOct 22, 2026, 15:12 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. investigatingOct 22, 2026, 13:42 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. investigatingOct 22, 2026, 12:42 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Malitel network subscribers in Mali. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

• Oct 22, 2026, 13:31 UTCoperational → unknown
• Oct 22, 2026, 13:36 UTCunknown → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Notion: Users unable to access NotionCritical · Oct 23, 2026, 03:38 UTC
• Supabase: Project lifecycle operation errors in the EU regionMajor · Oct 22, 2026, 03:53 UTC
• Elasticsearch: 403 error when trying to access Autoops in newly created serverless projectsMajor · Oct 22, 2026, 11:19 UTC
• Supabase: Elevated Mgmt API Error Rates in Multiple RegionsMajor · Oct 22, 2026, 11:29 UTC
• Cloudflare: Network Error Log Processing UnavailableMajor · Oct 22, 2026, 16:30 UTC
• HashiCorp Vault: GitHub and Other VCS workloads experiencing intermittent issuesMajor · Oct 22, 2026, 17:15 UTC
• Cloudflare: Delayed audit log delivery for WARP and Zero Trust servicesMajor · Oct 22, 2026, 17:32 UTC
• Elasticsearch: Elastic Support Portal is unavailableMajor · Oct 23, 2026, 04:04 UTC
• Shopify: Some merchants encountering error messages when trying to login to their adminsMinor · Oct 8, 2026, 14:49 UTC
• Twilio: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile ChinaMinor · Oct 9, 2026, 06:42 UTC

How often does SendGrid have incidents?

SendGrid reported 463 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 1m. See SendGrid's uptime and incident history