SendGrid incident: Missing Data in Voice Insights / Console Subaccount Rollup

1. resolvedSep 16, 2026, 10:49 UTC

   The Subaccount Rollup view in the Voice Insights Console is now fully restored and displaying both new and backfilled historical data as expected. This incident is now resolved.

What APIStatus.watch saw

• Sep 15, 2026, 14:36 UTCoperational → unknown
• Sep 15, 2026, 14:40 UTCunknown → operational

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