SendGrid incident: MMS Delivery Failures from a Subset of Twilio Short Codes to Verizon and T-Mobile United States

Affected components

• MMS Short Code, North America

1. resolvedOct 6, 2026, 09:49 UTC

   The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States is operating normally.

2. monitoringOct 6, 2026, 09:47 UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringOct 6, 2026, 07:42 UTC

   We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedOct 6, 2026, 07:25 UTC

   Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. investigatingOct 6, 2026, 06:28 UTC

   Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does SendGrid have incidents?

SendGrid reported 367 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 10m. See SendGrid's uptime and incident history