SendGrid incident: SMS Delivery Delays and Failures from Twilio to Hi3G Italy

Affected components

• SMS, Europe

1. resolvedOct 3, 2026, 11:22 UTC

   The incident has been resolved and SMS delivery from Twilio to Hi3G network subscribers in Italy is operating normally.

2. monitoringOct 3, 2026, 08:21 UTC

   We have observed a recovery in SMS delivery from Twilio to Hi3G network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringOct 3, 2026, 06:15 UTC

   We have observed a recovery in SMS delivery from Twilio to Hi3G network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedOct 3, 2026, 05:31 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Hi3G network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. identifiedOct 3, 2026, 01:31 UTC

   Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Hi3G network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. identifiedOct 2, 2026, 23:31 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Hi3G network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. identifiedOct 2, 2026, 22:22 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Hi3G network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

8. investigatingOct 2, 2026, 21:48 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Hi3G network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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