SendGrid incident: 500 Errors for Conversations Classic Conversations Updates

Affected components

• Conversation Intelligence (classic)

1. resolvedOct 2, 2026, 19:52 UTC

   The issues with updates have been resolved and Conversations Classic is operating normally at this time.

2. monitoringOct 2, 2026, 19:27 UTC

   Updates in Conversations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

3. investigatingOct 2, 2026, 18:44 UTC

   We are continuing to investigate this issue.

4. investigatingOct 2, 2026, 18:29 UTC

   Our engineers have identified the issue regarding Conversation Updates. Customer may experiencing issues when updating and deleting Conversation and Creating Messages.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does SendGrid have incidents?

SendGrid reported 356 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 17m. See SendGrid's uptime and incident history