SendGrid incident: User Authentication Identity Gateway API Failure Increase and Gateway API High Latency for Verizon in United States

Affected components

• Legacy Identity MatchAndAttributes
• Lookup SIM Swap

1. resolvedSep 25, 2026, 12:45 UTC

   The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States is operating normally.

2. monitoringSep 25, 2026, 10:42 UTC

   We have observed a recovery in User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedSep 25, 2026, 08:38 UTC

   Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedSep 25, 2026, 07:35 UTC

   Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. investigatingSep 25, 2026, 06:34 UTC

   Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for Verizon in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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