SendGrid incident: WhatsApp Business API Message Send Failures

Affected components

• WhatsApp Messaging

1. resolvedNov 10, 2026, 13:02 UTC

   We have monitored and resolved the issue with WhatsApp Business API. All services are now operating normally at this time.

2. monitoringNov 10, 2026, 01:01 UTC

   Our engineers have mitigated the issue and are monitoring system performance. Message sending through the WhatsApp Business API is returning to normal for affected customers. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedNov 9, 2026, 23:03 UTC

   We have identified the issue of message send failures for WhatsApp Business API. Due to a third-party provider dependency, some customers may continue to experience error 63007 when sending messages. We are working to restore service and will provide another update in 1 hour or as soon as more information becomes available.

4. investigatingNov 9, 2026, 23:01 UTC

   We are investigating an issue with the WhatsApp Business API. Users may experience intermittent message send failures with error 63007 when sending outbound WhatsApp messages. We will provide another update in 2 hours or as soon as more information becomes available.

5. investigatingNov 9, 2026, 20:32 UTC

   We are investigating an issue with the WhatsApp Business API. Users may experience errors sending messages. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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