SendGrid incident: Gateway API (Lookup API) Failure Increase on Verizon in United States

Affected components

• Legacy Identity MatchAndAttributes
• Lookup SIM Swap

1. resolvedNov 10, 2026, 16:06 UTC

   The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.

2. monitoringNov 10, 2026, 14:04 UTC

   We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigatingNov 10, 2026, 12:49 UTC

   Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 8 hours or as soon as more information becomes available.

4. investigatingNov 10, 2026, 08:47 UTC

   Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. investigatingNov 10, 2026, 06:43 UTC

   Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. investigatingNov 10, 2026, 05:42 UTC

   Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

• Nov 10, 2026, 14:51 UTCoperational → unknown
• Nov 10, 2026, 14:56 UTCunknown → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• OVHcloud: [GRA6][Storage] - Instance Backup incident notificationMajor · Nov 5, 2026, 16:00 UTC
• Twilio: Voice Call Failures From Twilio Phone Numbers to GermanyMinor · Oct 27, 2026, 09:00 UTC
• Linode: Service Issue - US-Southeast (Atlanta)Minor · Oct 31, 2026, 17:49 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Philippines Phone Numbers to Multiple Networks in PhilippinesMinor · Nov 2, 2026, 05:41 UTC
• Twilio: Media Streams Audio DelaysMinor · Nov 3, 2026, 01:29 UTC
• OVHcloud: [EU-WEST-PAR][Storage] - Object Storage incident notificationMinor · Nov 3, 2026, 09:43 UTC
• Cloudflare: Fedramp Customers have Delayed PurgesMinor · Nov 6, 2026, 17:47 UTC
• Twilio: SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Networks in ChileMinor · Nov 6, 2026, 21:21 UTC
• Shopify: Some merchants encountering error messages within their admins or on checkout pagesMinor · Nov 7, 2026, 01:02 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to ChileMinor · Nov 9, 2026, 16:53 UTC

How often does SendGrid have incidents?

SendGrid reported 507 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 12m. See SendGrid's uptime and incident history