SendGrid incident: Degraded Service in london-ix edge in ie1 TNX

Affected components

• INTERCONNECT
• Origination IE1
• PSTN IE1
• SIP Interface IE1
• Termination IE1

1. resolvedOct 3, 2026, 21:13 UTC

   We have confirmed there was no customer impact, and this incident has been resolved.

2. investigatingOct 3, 2026, 21:01 UTC

   We have detected impact on the the london-ix edge in ie1 TNX. The issue appears degraded rather than completely unusable, potentially affecting calls routing through specific carriers connecting to Ireland.Customer impact has not yet been confirmed.

3. investigatingOct 3, 2026, 20:38 UTC

   Our monitoring systems have detected a potential issue with calls placed or received via carriers in Europe. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in SendGrid's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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