Shippo outage: Elevated error rate on ontrac Transaction API

1. resolvedAug 13, 2026, 18:53 UTC

   This incident has been resolved.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Shippo's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Elasticsearch: Increased error rates for microsoft-multilingual-e5-largeMajor · Aug 13, 2026, 08:32 UTC
• Cursor: Investigating service degradation — Automations, Cloud Agents, and IDEMajor · Aug 13, 2026, 14:46 UTC
• Sentry: Span & Transaction ingestion delayed in DEMajor · Aug 13, 2026, 17:47 UTC
• Twilio: IP Retrieval Failing for EU Regional CustomersMinor · Aug 10, 2026, 18:32 UTC
• Akamai: Certificate Provisioning System (CPS) IssuesMinor · Aug 11, 2026, 10:11 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in PeruMinor · Aug 12, 2026, 14:56 UTC
• Twilio: MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United StatesMinor · Aug 13, 2026, 13:19 UTC
• GitHub: Disruption with GHEC Team SyncMinor · Aug 13, 2026, 16:21 UTC
• Cloudinary: Media Library / asset visibilityMinor · Aug 13, 2026, 17:04 UTC
• HashiCorp Vault: Terraform AWS Provider v6.59.0 — errors during plan for aws_network_acl_rule resourcesMinor · Aug 13, 2026, 17:50 UTC

How often does Shippo have incidents?

Shippo reported 72 incidents in the last 90 days, 47 of them major or critical. A typical incident lasted 2h 24m. See Shippo's uptime and incident history