Smartsheet outage: Investigating blank page or error on Smartsheet Login

Affected components

• Smartsheet Login

1. resolvedSep 22, 2026, 03:43 UTC

   Smartsheet Login functionality has been fully restored and is operating normally. The incident is now resolved.

2. monitoringSep 21, 2026, 22:40 UTC

   We are observing stability being restored for Smartsheet Login. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.

3. investigatingSep 21, 2026, 22:21 UTC

   We are investigating an issue where some customers encounter an intermittent blank page or the error "upstream request timeout" attempting to access the Smartsheet Login page at app.smartsheet.com. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Smartsheet have incidents?

Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history