Smartsheet incident: Both automated and manual approval workflows are currently failing to execute

Affected components

• In App Workflows

1. resolvedOct 1, 2026, 22:26 UTC

   This incident has been fully resolved, and all backlogged requests have been processed and sent.

2. monitoringOct 1, 2026, 20:14 UTC

   The outage is resolved, and new update and approval requests are processing normally. A small delay may persist while backlogged requests from the past two hours finish processing.

3. identifiedOct 1, 2026, 19:49 UTC

   The initial root cause of the issue has been identified and is now resolved. We are working through a backlog of update and approval workflow creations so there may continue to be a delay in delivery.

4. identifiedOct 1, 2026, 18:20 UTC

   We are continuing to work on a fix for this issue.

5. identifiedOct 1, 2026, 17:03 UTC

   We have identified issues impacting both automated and manual approval workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Smartsheet have incidents?

Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history