Twilio incident: SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates

Affected components

• SMS, Middle East & Africa

1. resolvedOct 21, 2026, 00:35 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates is operating normally.

2. monitoringOct 20, 2026, 22:32 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedOct 20, 2026, 22:08 UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identifiedOct 20, 2026, 21:04 UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. investigatingOct 20, 2026, 20:45 UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Twilio have incidents?

Twilio reported 496 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 54m. See Twilio's uptime and incident history