Twilio incident: Delayed Intelligent Alerts Notifications and Stale Alert History in Console

1. resolvedSep 22, 2026, 01:01 UTC

   Issue affecting Alert notifications for messaging metric anomalies delivered later than expected. Alert history displayed in the Console not reflecting recent activity has been resolved and Intelligent Alerts service is operating normally at this time.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Shippo: Axlehire tracking disruptionsMajor · Sep 20, 2026, 12:17 UTC
• Confluent Cloud: Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2Major · Sep 21, 2026, 16:15 UTC
• Expo: Elevated rate of failed iOS submissionsMajor · Sep 21, 2026, 21:18 UTC
• Smartsheet: Investigating blank page or error on Smartsheet LoginMajor · Sep 21, 2026, 22:21 UTC
• Anthropic: Elevated errors for multiple modelsMajor · Sep 22, 2026, 00:57 UTC
• SendGrid: Voice Call Failures from a Subset of Twilio Phone Numbers to Hong KongMinor · Sep 12, 2026, 00:16 UTC
• SendGrid: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto RicoMinor · Sep 20, 2026, 17:47 UTC
• SendGrid: SMS Delivery Delays from Twilio to Telemat Cel BrazilMinor · Sep 20, 2026, 22:28 UTC
• SendGrid: Voice Call Post Dial Delay from Twilio Phone Numbers to Jazz PakistanMinor · Sep 21, 2026, 06:10 UTC
• SendGrid: Voice Call Failures from Network Subscribers to a Subset of Twilio Israel Phone NumbersMinor · Sep 21, 2026, 09:51 UTC

How often does Twilio have incidents?

Twilio reported 501 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 49m. See Twilio's uptime and incident history